Last updated: 15/12/2025
Arkhival (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible way. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use the Arkhival mobile application and related services (the “App”).
This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and to meet Apple App Store and Google Play requirements.
1. Who We Are
Arkhival is a digital platform that helps individuals and families preserve, organise, and share memories, stories, photographs, videos, audio, and other personal content across generations.
Business name: Norand Strategic Finance Pty Ltd t/a Arkhival App
ABN: 37 682 759 511
Contact email: support@arkhival.com
2. What Personal Information We Collect
We may collect the following types of personal information:
2.1 Account Information
- Name
- Email address
- Password (stored in encrypted form)
- Account preferences and settings
2.2 User Content
- Photos, videos, audio recordings
- Text, stories, captions, and metadata
- Family relationships or group labels you choose to create
User Content may include personal information about you and about other individuals.
2.3 Usage and Device Information
- Device type, operating system, and app version
- Log data such as access times and interactions
- Crash reports and performance data
2.4 Payment Information
We do not collect or store your credit card details.
Payments and subscriptions are processed by Apple or Google. We may receive limited information such as subscription status, renewal dates, and transaction identifiers.
3. How We Collect Personal Information
We collect personal information when you: – Create an account – Upload or share content – Invite others to shared or family spaces – Contact us for support – Use the App
4. Why We Collect and Use Personal Information
We collect, use, and disclose personal information to: – Provide and operate the App – Store, display, and share User Content as directed by you – Manage accounts and subscriptions – Improve functionality, performance, and security – Communicate with you about updates or support issues – Comply with legal obligations
We do not sell personal information.
5. Sharing and Disclosure of Personal Information
We may disclose personal information:
5.1 With Other Users
- When you choose to share content in family or shared spaces
- When you invite others to view or contribute content
5.2 With Service Providers
We use trusted third-party service providers to operate the App, including cloud hosting, data storage, analytics, and security services.
These providers are authorised to use personal information only as necessary to provide services to us.
5.3 Legal Requirements
We may disclose personal information where required or authorised by law, court order, or regulatory request.
6. Overseas Disclosure
Some of our service providers may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy law.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to: – Provide the App – Comply with legal obligations – Resolve disputes and enforce agreements
When you delete content or close your account, we take reasonable steps to delete or de-identify personal information, subject to backup, legal, and security requirements.
9. Access and Correction
You may request access to, or correction of, personal information we hold about you by contacting us.
We will respond within a reasonable time and in accordance with the Privacy Act.
10. Children’s Privacy
The App is not directed to children under 16.
If personal information of a child is included in User Content (for example, family photos), the uploading user is responsible for ensuring appropriate parental or guardian consent.
11. Cookies and Tracking Technologies
The App may use limited tracking technologies (such as analytics tools) to understand usage and improve performance.
We do not use tracking for targeted advertising.
12. Push Notifications and Communications
We may send you service-related communications, including: – Account notices – Subscription updates – App functionality messages
You can manage notification preferences through your device settings.
13. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details above.
We will investigate and respond within a reasonable time.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will be available in the App and on our website. Continued use of the App constitutes acceptance of the updated Privacy Policy.
15. Contact Us
For privacy-related questions or requests, please contact:
Email: support@arkhival.com Business name: Norand Strategic Finance Pty Ltd t/a Arkhival App ABN: 37 682 759 511